Terms of Use | ICUE Vietnam

Acceptance of Terms

By accessing and using the website or services of the Institute for Economic, Urban and Construction Research (ICUE), you agree to comply with and be bound by the following terms and conditions.

📋 If you do not agree with any of the terms, please do not use our services.

These terms may be updated from time to time without prior notice. Continued use of the services after changes means you accept the new terms.

Services and Scope

ICUE provides the following services:

Research and Consulting: Economics, urban development, construction, and sustainability
Training: Courses and capacity-building programs
Information: Reports, studies, and industry data
Events: Conferences, seminars, and professional activities
Website: Online information and interaction platform

Service Type	Usage Conditions	Duration
Professional consulting	Based on signed contract	As agreed
Training	Requires registration and tuition payment	Course duration
Website access	Comply with terms of use	Unlimited

User Rights and Responsibilities

Your rights:

Access and use services for proper purposes
Receive quality services as committed
Personal data protected under privacy policy
Right to file complaints and resolve disputes
Cancel services as regulated

Your responsibilities:

Provide accurate information: Ensure all submitted info is truthful
Comply with the law: Do not use services for illegal purposes
Account security: Keep login info and passwords safe
Timely payment: Fulfill financial obligations as agreed
Proper use: Do not abuse or misuse services
Respect intellectual property: Do not infringe copyrights or IP rights

Prohibited Conduct

When using ICUE services, you must not:

Use services for unauthorized or illegal purposes
Violate any local, national, or international law
Spread viruses, malware, or harmful software
Access systems or networks without authorization
Copy, modify, or distribute content without permission
Harass, threaten, or harm other users
Upload defamatory, hateful, or discriminatory content
Collect personal data without consent
Use robots, bots, or automated tools to access services
Disrupt or sabotage service operations

⚠️ Violations may result in suspension or termination of access without prior notice.

Payment and Refunds

Payment policy:

Payment must be completed before using services
Accepted methods: bank transfer, cash, credit card
All fees in VND unless otherwise agreed
Invoices will be issued as required by law

Refund policy:

Consulting services: Refund within 7 days if not started
Training courses: 50% refund if canceled 48h before start, no refund after start
Reports and documents: No refund after download or access
Events: Refunds follow each event’s specific policy

Intellectual Property Rights

All content on ICUE’s website and services is protected by intellectual property law:

ICUE ownership:

ICUE logo, brand, and name
Website design and user interface
Research reports and professional documents
Exclusive consulting methods and processes
Databases and accumulated information

Your usage rights:

View and use content for personal purposes
Download licensed materials
Share website links (not direct content)
Cite with proper attribution within fair limits

📄 Unauthorized use of copyrighted content may lead to serious legal consequences.

Limitation of Liability

ICUE provides services on a best-effort basis, but is not responsible for:

Indirect damages: Loss of profit, business opportunities, or morale
Service interruptions: Due to technical issues, maintenance, or force majeure
Third-party information: Accuracy of external data sources
Business decisions: Outcomes from decisions based on consulting
Security risks: From sharing information via the internet
User content: Information created or shared by users

⚠️ ICUE’s total liability under any circumstances shall not exceed the value of the paid services.

This limitation does not apply in cases of intentional misconduct or gross negligence by ICUE.

Termination of Services

ICUE may terminate services if:

User violates terms of use
Payments are not made on time
Services are used for illegal purposes
User causes harm to ICUE or others
False or fraudulent information is provided

Users may terminate if:

No longer need the service
ICUE seriously violates terms
Services fail to meet quality commitments

Termination takes effect immediately unless otherwise agreed. Financial obligations incurred before termination remain enforceable.

Governing Law and Dispute Resolution

These terms are governed by Vietnamese law. All disputes will be resolved as follows:

Direct negotiation: Good-faith discussions between parties
Mediation: Through an authorized mediation organization
Arbitration: Submitted to the Vietnam International Arbitration Center (VIAC)
Court: Hanoi court of jurisdiction if arbitration fails

🏛️ Dispute resolution methods depend on specific service contract agreements.

Other Terms

Validity: If one part is invalid, the rest remains valid
Language: Vietnamese version is official; translations are for reference only
Amendments: ICUE may update terms anytime
Notices: Official notices via email or website
Special terms: Specific contracts may include additional or different terms

Legal Contact

If you have questions about these terms of use:

Email: info@icue.vn

Phone: +84 24 3772 8485

Address: Institute for Economic, Urban and Construction Research, 124 Hoang Ngan, Cau Giay, Hanoi

We will respond within 5 business days.

Last updated: 18/08/2025

Version: 2.1 | Effective from update date